Sorgi

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Terms and Policies

Your trust is important to us. Here you'll find all the legal information about how we handle your data and our terms of service.

Table of Contents

Terms of Service

Last updated: January 2026

Terms of Service Agreement (“Sorgi Cloud”)

Please read this Terms of Service Agreement (the "Agreement") carefully before using the services offered by Dviz Technologies Inc. ("Dviz") for the provision of Sorgi Cloud (“Sorgi”), a cloud-hosted workflow automation platform developed and owned by Dviz. By creating a Sorgi account, you ("Customer") agree to be bound by this Agreement to the exclusion of all other terms. If you are entering into this Agreement on behalf of an entity, then you represent and warrant that you are authorized to bind such entity to the terms of this Agreement. If the terms of this Agreement are considered an offer, acceptance is expressly limited to such terms.

1. Definitions

  • "Agreement" means this Sorgi Platform Terms of Service Agreement, as well as the DPA and Policies.
  • "AI Assistant" means artificial intelligence-powered conversational interfaces created using the Sorgi platform to perform specific tasks or provide information.
  • Cloud-hosted” means the delivery, storage, or processing of data, applications, or services through infrastructure, platforms, or software made available via the internet by a third-party cloud service provider.
  • "Customer Data" means any data, information or other material provided via the Services to Dviz by or at the direction of Customer, including from Third Party Integrations.
  • "Documentation" means Dviz's usage guidelines and technical documentation for the applicable Service, available at the Sorgi platform website.
  • "DPA" means the Dviz Data Processing Agreement for Sorgi, available at the Sorgi website https://sorgi.app and in pdf form.
  • "Feedback" means suggestions, comments or other feedback provided to Dviz by Customer.
  • "Policies" means the Privacy Policy and Acceptable Use Policy, and any other policies specified in the Agreement.
  • "Services" means Dviz's Sorgi in its entirety and any related services offered by Dviz. "Free Services" means Sorgi services offered on a free or trial basis.
  • "Third Party Integrations" means application programming interfaces (APIs) and/or other services operated or provided by third parties that integrate with the Sorgi platform.
  • "Updates" means upgrades, patches, enhancements, or fixes for the Services.
  • "Workflow" means automated sequences of tasks, processes, routines, agents or decisions created using the Sorgi platform to accomplish business objectives.

2. Access to the Services

Subject to Customer's compliance with the terms and conditions of this Agreement, Dviz grants Customer a nonexclusive, limited, personal, non-sublicensable, non-transferable right and license to the Services for the internal business purposes of Customer, only as provided herein and only in accordance with the Documentation. The Services include the Sorgi workflow automation platform, AI assistants, custom agents, and all related tools and features.

3. Service Updates

From time to time, Dviz may provide Updates to its customers generally without additional charge, and such Updates will become part of the Services and subject to this Agreement; provided that Dviz shall have no obligation under this Agreement or otherwise to provide any such Updates. Customer understands that Dviz may make improvements and modifications to the Services at any time in its sole discretion; provided that Dviz shall use commercially reasonable efforts to give Customer prior notice of any major changes that materially affect functionality.

4. Ownership and Feedback

As between the parties, Dviz retains all right, title, and interest in and to the Services, and all software, products, works, AI models, algorithms, and other intellectual property and moral rights related thereto or created, used, or provided by Dviz in Sorgi for the purposes of this Agreement, including any copies and derivative works of the foregoing. Any software which is distributed or otherwise provided to Customer hereunder shall be deemed a part of the Services and subject to all of the terms and conditions of this Agreement.

Customer retains ownership of custom workflows, AI assistants, routines and agents created using the Services, subject to Dviz's underlying ownership of Sorgi, the platform technology. Customer may optionally provide Feedback, and Dviz acknowledges and agrees that all Feedback is provided "AS IS" and without warranty of any kind. Customer shall, and hereby does, grant to Dviz a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose.

5. Customer Data

Dviz will only access, use, and otherwise process Customer Data in accordance with the Data Processing Addendum and will not access, use, or process Customer Data for any other purpose. Dviz has implemented and will maintain technical, organizational, and physical measures to protect Customer Data as described in the Data Processing Agreement.

Customer shall retain all right, title and interest in and to the Customer Data, including all intellectual property rights therein. Customer, not Dviz, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data. Customer represents and warrants that it has all rights necessary to provide the Customer Data to Dviz as contemplated hereunder.

AI Training Data: Customer acknowledges that anonymized and aggregated data derived from Customer's use of the Services may be used by Dviz to improve AI models and platform functionality. Dviz will not use Customer's specific identifiable data to train AI models that serve other customers without Customer's explicit consent.

6. Restrictions

Customer agrees to use the Services consistent with the Acceptable Use Policy. In addition, except as expressly set forth in this Agreement, Customer shall not (and shall not permit any third party to), directly or indirectly:

(i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of the Services (except to the extent applicable laws specifically prohibit such restriction); (ii) modify, translate, or create derivative works based on the Services; (iii) remove or otherwise alter any proprietary notices or labels from the Services or any portion thereof; (iv) use the Services to create competing workflow automation or AI assistant platforms; (v) attempt to extract or reverse engineer underlying AI models or proprietary algorithms; (vi) use AI assistants, routines or AI workflows to generate content that violates applicable laws or infringes third-party rights; (vii) rely solely on AI-generated outputs for critical business decisions without human review and validation.

Customer is responsible for all of Customer's activity in connection with the Services, including but not limited to uploading Customer Data and validating AI-generated outputs.

7. Third Party Integrations

Customer acknowledges and agrees that (i) the Services may operate on, with or using Third Party Integrations, (ii) the availability and operation of the Services or certain portions thereof may be dependent on Dviz's ability to access such Third Party Integrations, and (iii) Customer's failure to provide adequate access or any retraction of permissions relating to such Third Party Integrations may result in a suspension or interruption of the Services.

Customer hereby represents and warrants that it has all rights, licenses, permissions and consents necessary to connect, use and access any Third Party Integrations that it integrates with the Services. Dviz cannot and does not guarantee that the Services shall incorporate (or continue to incorporate) any particular Third Party Integrations and does not make any representations or warranties with respect to Third Party Integrations.

8. AI Services Disclaimer

Customer acknowledges and agrees that:

(i) AI assistants and automated routines as well as agentic workflows may produce outputs that are inaccurate, incomplete, biased, or inappropriate; (ii) Customer is solely responsible for reviewing, validating, and verifying all AI-generated content before relying on it for business purposes; (iii) Dviz does not warrant the accuracy, completeness, reliability, or suitability of AI-generated outputs for any particular purpose; (iv) Customer shall implement appropriate human oversight and validation processes for AI-driven decisions. (v) Customer is solely responsible for reviewing data processing terms of Third Party Integrations with Large Language Model (LLM) providers and deciding what data to process through these LLMs on Sorgi.

9. Fees and Payment

Customer shall pay Dviz fees as set forth during signup or as specified in the applicable service plan. Unless otherwise specified, the Term shall renew automatically unless changed or cancelled by Customer from within the Services. Dviz may bill the payment method provided by Customer for renewals, changes to Customer plan, usage overages, and unpaid fees, as applicable.

Usage-Based Billing: Certain Services may incur additional charges measured in credits based on usage metrics including workflow executions, AI assistant interactions, data processing volume, and API calls. Customer shall be responsible for all taxes associated with Services (excluding taxes based on Dviz's net income). All Fees paid are non-refundable and are not subject to set-off.

10. Term and Termination

This Agreement shall commence upon the date Customer accepts it, and expires when any subscription Terms have ended. In the event of a material breach of this Agreement by either party, the non-breaching party may terminate this Agreement by providing written notice to the breaching party, provided that the breaching party does not materially cure such breach within thirty (30) days of receipt of such notice.

Without limiting the foregoing, Dviz may suspend or limit Customer's access to or use of the Services if (i) Customer's account is more than thirty (30) days past due, (ii) Customer's use of the Services violates the Acceptable Use Policy, or (iii) Customer's use of the Services results in damage to or material degradation of the Services.

Upon termination, Customer shall have thirty (30) days to export Customer Data and custom workflows. After this period, Dviz may delete Customer Data in accordance with its data retention policies.

11. Service Warranty

Dviz warrants that the Services shall be provided in accordance with their Documentation under normal use. In the event of a breach of this warranty, Dviz shall re-perform the Services as warranted; in the event Dviz cannot do so within a commercially reasonable period, Customer may terminate this Agreement and request a prorated refund for the unused portion of the Term.

AI Services Limitation: This warranty does not apply to the accuracy, completeness, or appropriateness of AI-generated content, which is provided "as is" subject to the disclaimers in Section 7.

12. Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND ARE WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE, USAGE OF TRADE, OR COURSE OF DEALING, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.

13. Limitation of Liability

EXCEPT FOR CUSTOMER'S BREACH OF SECTION 5, IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SUBJECT MATTER OF THIS AGREEMENT FOR:

(I) ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (II) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION); (III) ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE AMOUNT PAID BY CUSTOMER TO DVIZ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (IV) ANY DAMAGES ARISING FROM INACCURATE, INAPPROPRIATE, OR HARMFUL AI-GENERATED CONTENT OR AUTOMATED WORKFLOW OUTPUTS.

14. Free and Trial Services

Dviz may provide access to Free Services or trial versions; use of Free Services is subject to this Agreement and any additional terms specified by Dviz. At any time, Dviz may modify the Free Services, or terminate or modify Customer's use of Free Services, without any liability to Customer.

NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, DVIZ PROVIDES NO WARRANTY, INDEMNITY, OR SERVICE LEVEL AGREEMENT FOR FREE SERVICES AND ITS AGGREGATE LIABILITY FOR FREE SERVICES IS LIMITED TO $100.

15. Support

Subject to Customer's payment of all applicable fees, Dviz will provide support and maintenance as indicated based on the plan Customer selects. Support levels may include:

  • Basic Support: Email support during business hours
  • Professional Support: Priority support with faster response times
  • Enterprise Support: Dedicated support representatives and phone support

16. Changes to the Agreement

Dviz may modify this Agreement and any terms incorporated by reference from time to time, by notifying Customer and posting the modified Agreement on its website. The modified Agreement will be effective thirty (30) days after notification or upon the next renewal Term, whichever comes first. Should the Customer object to modifications taking effect during the current Term, Customer may terminate the remainder of the current Term as its exclusive remedy.

17. Marketplace and User-Generated Content

Customer may contribute workflows, AI assistants, or agents to the Sorgi marketplace for use by other platform users. By contributing content to the marketplace, Customer grants Dviz a non-exclusive, worldwide, royalty-free license to distribute such content to other Sorgi users. Revenue sharing terms, if applicable, shall be specified in separate marketplace terms.

Customer acknowledges that marketplace content created by other users is provided "as is" without warranty, and Dviz disclaims all liability for third-party created content.

18. Export Controls

The Services may be subject to export laws and regulations of the United States and other jurisdictions. Customer will not export, re-export, or transfer any part of the Services to countries, persons, or entities prohibited by applicable export laws, or permit access to or use the Services in or from embargoed countries or regions.

19. Miscellaneous

This Agreement represents the entire agreement between Customer and Dviz with respect to the subject matter hereof, and supersedes all prior or contemporaneous communications and proposals between the parties with respect thereto. The Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, excluding its conflicts of law rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware.

Neither party may assign any of its rights or obligations hereunder without the other party's consent; provided that either party may assign all of its rights and obligations hereunder without such consent to a successor-in-interest in connection with a sale of substantially all of such party's business relating to this Agreement.

If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable. The failure of either party to act with respect to a breach of this Agreement shall not constitute a waiver and shall not limit such party's rights with respect to such breach or any subsequent breaches.

This Agreement is effective as of the date Customer creates a Sorgi account and supersedes all prior agreements relating to Customer's use of the Services.

Last updated January 2026.

Privacy Policy

Last updated: January 2026

Privacy Policy - Sorgi

At Dviz Technologies Inc. ("Dviz," "we," "us," or "our"), we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our workflow automation platform “Sorgi” and Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and share your information as described in this Privacy Policy.

In detail below, this policy describes what kinds of data we collect, how and when we access and use it to provide you the Services, how it is secured, and the rights you can exercise at any time, including under the California Consumer Privacy Act ("CCPA") and Virginia Consumer Data Protection Act ("VCDPA").

Your use of Sorgi's Services is subject to our Terms of Service Agreement, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service Agreement.

You may print a copy of this Privacy Policy by clicking here. If you have a disability, you may access this Privacy Policy in an alternative format by contacting info@dviz.tech.

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Sorgi platform and Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Personal Data

Categories of Personal Data We Collect

To provide our Services, we collect Personal Data from underlying productivity tools, third-party integrations, and AI assistant interactions, each of which you authorize individually when using the Service. You can revoke Sorgi's access to these productivity tools and integrations at any time.

The categories of Personal Data we collect include:

  • Profile or Contact Data: such as first and last name, email, phone number, job title, and company name.
  • Device/IP Data: such as IP address, device ID, domain server, and type of device/operating system/browser used to access the Services.
  • Web Analytics: such as web page interactions, referring web page/source, and interaction statistics between device/browser and the Services.
  • Professional or Employment-Related Data: such as job title, department, company information, business processes, and workflows.
  • Data from Connected Tools: such as emails, messages, calendar information, documents, and files you have granted access to in Sorgi, as well as metadata like titles, participants, and timestamps.
  • AI Assistant, Routines, and Agent Data: such as conversations with AI assistants, workflow configurations, automation rules, triggers, and custom agent behaviors.
  • Usage and Performance Data: such as workflow execution logs, AI assistant interaction history, platform usage statistics, and feature utilization metrics.
  • Other Identifying Information You Voluntarily Provide: such as identifying information in emails or letters, feedback and survey responses, or support ticket contents.

Categories of Sources of Personal Data

We collect Personal Data about you from the following categories of sources:

You

  • When you provide such information directly to us.
  • When you create an account or use our interactive tools and Services.
  • When you configure tools, create AI assistants or routines, or set up automations.
  • When you voluntarily provide information in free-form text boxes through the Services, via our website, or through responses to surveys or questionnaires.
  • When you send us an email or otherwise contact us.
  • When you use the Sorgi platform or Services, such information is collected automatically.
  • Through Cookies (defined in the "Tracking Tools and Opt-Out" section below).
  • If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services.

Third Parties

  • Vendors: We may use analytics providers to analyze how you interact and engage with the website or Services, or third parties may help us provide you with customer support.
  • Parties You Authorize, Access, or Integrate: If you provide your account credentials to us or otherwise sign in to the Services through a third-party site or service, some content and/or information in those accounts may be transmitted into your account with us. For example, we receive Personal Data from productivity tools, APIs, and third-party services, each of which you individually authorize.
  • Other Users: Other users that choose to share workflows, AI assistants, or content with you within the platform.

Our Commercial or Business Purposes for Collecting Personal Data

Providing, Customizing and Improving the Services

  • Creating and managing your account or other user profiles.
  • Processing orders or other transactions; billing.
  • Providing you with the products, services or information you request.
  • Meeting or fulfilling the reason you provided the information to us.
  • Providing support and assistance for the Services.
  • Improving the Services, including testing, research, internal analytics and product development.
  • Training and improving AI models and algorithms that power our AI assistants and automation features.
  • Personalizing the Services, website content and communications based on your preferences.
  • Doing fraud protection, security and debugging.
  • Carrying out other business purposes stated when collecting your Personal Data or as otherwise set forth in applicable data privacy laws.

Marketing the Services

  • Marketing and selling the Services.

Corresponding with You

  • Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Dviz or the Services.
  • Sending emails and other communications according to your preferences or that display content that we think will interest you.

Meeting Legal Requirements and Enforcing Legal Terms

  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.
  • Protecting the rights, property or safety of you, Dviz or another party.
  • Enforcing any agreements with you.
  • Responding to claims that any posting or other content violates third-party rights.
  • Resolving disputes.

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice.

How We Share Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. We do not sell Personal Data to third parties.

Service Providers. These parties help us provide the Services or perform business functions on our behalf. They include:

  • Hosting, technology and communication providers.
  • Security and fraud prevention consultants.
  • Monitoring and analytics providers.
  • AI model training and infrastructure providers.
  • Cloud computing and data storage providers.

Parties You Authorize, Access or Integrate

  • Third parties you authorize, access, or integrate through the services, such as Google Workspace, Slack, Microsoft 365, and other productivity tools.

Other Users: For example, if you choose to share workflows, AI assistants, or automation templates with other users, some of your materials or activities on the Service may be viewable by such other users. You can revoke other users' access to your materials or activities at any time.

Legal Obligations We may share any Personal Data that we collect with third parties in conjunction with any of the activities set forth under "Meeting Legal Requirements and Enforcing Legal Terms" in the "Our Commercial or Business Purposes for Collecting Personal Data" section above.

Business Transfers All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.

Data that is Not Personal Data We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and share it with third parties for our lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

AI Services and Data Usage

AI Model Training and Improvement

  • We may use anonymized and aggregated data derived from your use of the Services to improve our AI models, algorithms, and platform functionality.
  • We do not use your specific identifiable Personal Data to train AI models that serve other customers without your explicit consent.
  • AI assistants and workflows may learn from your interactions to provide more personalized and effective responses within your account.

AI-Generated Content

  • Content generated by AI assistants is created based on your inputs and our AI models.
  • You retain ownership of content you create using AI assistants, routines and AI agents, subject to our Terms of Service.
  • We may analyze patterns in AI-generated content to improve our Services, but only in an anonymized and aggregated manner.

Data Processing for AI Services

  • When you use AI assistants or automated workflows, we process your data to generate responses, execute tasks, and provide the requested functionality.
  • This processing may involve temporary caching and analysis of your data to optimize performance and accuracy.

Tracking Tools and Opt-Out

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services. Cookies are small pieces of data - usually text files - placed on your computer, tablet, phone or similar device when you use that device to access our Services. We may also supplement the information we collect from you with information received from third parties, including third parties that have placed their own Cookies on your device(s). Please note that because of our use of Cookies, the Services do not support "Do Not Track" requests sent from a browser at this time.

We use the following types of Cookies:

  • Essential Cookies. Essential Cookies are required for providing you with features or services that you have requested. For example, certain Cookies enable you to log into secure areas of our Services. Disabling these Cookies may make certain features and services unavailable.
  • Functional Cookies. Functional Cookies are used to record your choices and settings regarding our Services, maintain your preferences over time and recognize you when you return to our Services. These Cookies help us to personalize our content for you, greet you by name and remember your preferences.
  • Performance/Analytical Cookies. Performance/Analytical Cookies allow us to understand how visitors use our Services. They do this by collecting information about the number of visitors to the Services, what pages visitors view on our Services and how long visitors are viewing pages on the Services. Performance/Analytical Cookies also help us measure the performance of our advertising campaigns.

You can decide whether or not to accept Cookies through your internet browser's settings. Most browsers have an option for turning off the Cookie feature, which will prevent your browser from accepting new Cookies. You can also delete all Cookies that are already on your device. If you do this, however, you may have to manually adjust some preferences every time you visit our website and some of the Services and functionalities may not work.

Data Security and Retention

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls limiting who can access Personal Data
  • Secure data centers with physical access controls
  • Employee training on data protection and security practices

You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.

We retain Personal Data about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.

Personal Data of Children

As noted in the Terms of Service, we do not knowingly collect or solicit Personal Data about children under 16 years of age; if you are a child under the age of 16, please do not attempt to register for or otherwise use the Services or send us any Personal Data. If we learn we have collected Personal Data from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided Personal Data to us, please contact us at info@dviz.tech.

US State Law Rights

If you are a California resident, or a resident of a state with comparable requirements such as Virginia, you have the rights set forth in this section. Please see the "Exercising Your Rights" section below for instructions regarding how to exercise these rights. Please note that we may process Personal Data of our customers' end users or employees in connection with our provision of certain services to our customers. If we are processing your Personal Data as a service provider, you should contact the entity that collected your Personal Data in the first instance to address your rights with respect to such data.

If there are any conflicts between this section and any other provision of this Privacy Policy and you are a resident of a state with these requirements, the portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following rights apply to you, please contact us at info@dviz.tech.

Access

You have the right to request certain information about our collection and use of your Personal Data over the past 12 months. In response, we will provide you with the following information:

  • The categories of Personal Data that we have collected about you.
  • The categories of sources from which that Personal Data was collected.
  • The business or commercial purpose for collecting or selling your Personal Data.
  • The categories of third parties with whom we have shared your Personal Data.
  • The specific pieces of Personal Data that we have collected about you.

Deletion

You have the right to request that we delete the Personal Data that we have collected about you. Under the CCPA, this right is subject to certain exceptions: for example, we may need to retain your Personal Data to provide you with the Services or complete a transaction or other action you have requested.

Correction

You have the right to request that we correct any inaccurate Personal Data that we have collected about you.

Exercising Your Rights

To exercise the rights described above, you or your Authorized Agent must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected Personal Data, and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond to it.

You may submit a Valid Request using the following methods:

  • Email us at: info@dviz.tech
  • Contact us through the Sorgi platform support system

Personal Data Sales Opt-Out and Opt-In

We will not sell your Personal Data, and have not done so over the last 12 months. To our knowledge, we do not sell the Personal Data of minors under 16 years of age.

Use and Disclosure of Sensitive Personal Information

We do not use or disclose sensitive personal information such as financial data, health information, or precise geolocation for purposes other than providing our Services, and have not done so over the last 12 months.

We Will Not Discriminate Against You for Exercising Your Rights

We will not discriminate against you for exercising your rights under the CCPA, VCDPA, or comparable laws. We will not deny you our goods or services, charge you different prices or rates, or provide you a lower quality of goods and services if you exercise those rights.

Other State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties' direct marketing purposes; in order to submit such a request, please contact us at info@dviz.tech. However, we do not disclose Personal Data to third parties for such third parties' direct marketing purposes.

Nevada Resident Rights

If you are a resident of Nevada, you have the right to opt-out of the sale of certain Personal Data to third parties who intend to license or sell that Personal Data. You can exercise this right by contacting us at info@dviz.tech with the subject line "Nevada Do Not Sell Request" and providing us with your name and the email address associated with your account. However, we do not sell Personal Data.

European Union Data Subject Rights

EU Residents If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.

For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Dviz will be the controller of your Personal Data processed in connection with the Services.

Personal Data We Collect

The "Categories of Personal Data We Collect" section above details the Personal Data that we collect from you.

Personal Data Use and Processing Grounds

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our "legitimate interests" or the legitimate interest of others.

EU Data Subject Rights

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email us at info@dviz.tech.

  • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
  • Erasure: You can request that we erase some or all of your Personal Data from our systems.
  • Withdrawal of Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
  • Portability: You can ask for a copy of your Personal Data in a machine-readable format.
  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
  • Right to File Complaint: You have the right to lodge a complaint about Dviz's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

Transfers of Personal Data

The Services are hosted and operated in the United States ("U.S.") through Dviz and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you is being provided to Dviz in the U.S. and will be hosted on U.S. servers, and you authorize Dviz to transfer, store and process your information to and in the U.S., and possibly other countries.

Changes to this Privacy Policy

We're constantly trying to improve our Services, so we may need to change this Privacy Policy from time to time, but we will alert you to any such changes by placing a notice on the sorgi.app website, by sending you an email and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your Personal Data or your choices and rights regarding such collection and use, please do not hesitate to contact us at:

Dviz Technologies Inc., 16192 Coastal Highway, Lewes, Delaware, USA

For data protection inquiries specifically, please use the subject line "Privacy Policy Inquiry" when emailing us.

Last updated January 2026

Data Processing Agreement

Last updated: January 2026

Data Processing Agreement

1. Introduction

This Data Processing Agreement ("Agreement") is incorporated by reference into the Terms of Service between the Customer and Dviz Technologies ("Dviz") for the provision of Sorgi Cloud, a cloud-hosted workflow automation platform owned by Dviz (the "Terms of Service"). This Agreement outlines the terms under which Dviz will process Personal Data on behalf of the Customer in a manner compliant with applicable U.S. data protection laws.

2. Definitions

  • Cloud-hosted” means the delivery, storage, or processing of data, applications, or services through infrastructure, platforms, or software made available via the internet by a third-party cloud service provider.
  • Controller” and “Processor” have the meanings given to them under applicable U.S. Data Protection Laws, with the Customer acting as the Controller and Dviz acting as the Processor.
  • Data Protection Laws” means all applicable federal and state laws and regulations in the United States relating to the protection of Personal Data.
  • Data Subject” means the individual to whom the Personal Data relates.
  • Personal Data” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
  • Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data.
  • Processing” or “Process” means any operation or set of operations that is performed on Personal Data or on sets of Personal Data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

3. Roles and Responsibilities

The Customer and Dviz agree that the Customer is the Controller and Dviz is the Processor.

The Customer retains full control over the Personal Data and remains responsible for its compliance obligations under all applicable Data Protection Laws, including providing all required notices and obtaining all necessary consents.

Dviz will only Process the Personal Data as is necessary to provide the services under the Terms of Service and in accordance with applicable Data Protection Laws. Should Dviz reasonably believe that a specific processing activity is required to comply with a legal obligation to which Dviz is subject, Dviz shall inform Customer of that legal obligation before undertaking such processing.

Where the Customer utilizes third-party large language models (LLMs) or other AI processing services through Sorgi, data is handled on a passthrough basis subject to the third-party's terms. The Customer is solely responsible for reviewing the data processing terms of such third-party providers.

4. Dviz’s Obligations

Dviz will maintain the confidentiality of all Personal Data and will not disclose Personal Data to third parties unless specifically authorized by the Customer or as required by law.

Dviz will promptly notify the Customer if it is required by law to Process or disclose Personal Data, unless such notification is legally prohibited.

Dviz will reasonably assist the Customer with meeting its compliance obligations under Data Protection Laws, taking into account the nature of Dviz's processing and the information available to Dviz, including assistance with responding to Data Subject requests and data protection assessments.

5. Security

Dviz will implement and maintain appropriate technical and organizational measures against unauthorized or unlawful Processing, access, disclosure, copying, modification, storage, reproduction, display, or distribution of Personal Data, and against accidental or unlawful loss, destruction, alteration, disclosure, or damage of Personal Data. These measures shall be commensurate with the risks associated with the processing of the Personal Data.

Dviz will document its security measures and periodically review them to ensure they remain current and complete.

6. Personal Data Breach

Dviz will notify the Customer without undue delay upon becoming aware of a Personal Data Breach.

Following a Personal Data Breach, Dviz will provide the Customer with a description of the breach, the categories and approximate number of Data Subjects and Personal Data records concerned, the likely consequences of the breach, and a description of the measures taken or proposed to be taken to address it.

Dviz will reasonably cooperate with the Customer in the Customer’s handling of the matter, including assisting with any investigation and taking prompt steps to mitigate the effects and minimize any damage.

The Customer retains the sole right to determine whether to provide notice of a Personal Data Breach to any Data Subjects or regulatory authorities, as required by law or in the Customer’s discretion.

7. Subcontractors

The Customer consents to Dviz appointing subcontractors for the purposes of providing the platform. Dviz shall inform the Customer of any intended changes concerning the addition or replacement of any subcontractor, providing the Customer with an opportunity to object.

When appointing subcontractors, Dviz will enter into a written contract that contains data protection obligations no less protective than those set out in this Agreement.

Where the subcontractor fails to fulfill its obligations, Dviz remains fully liable to the Customer for the subcontractor's performance.

8. Data subject rights and third-party requests

Dviz will provide reasonable assistance to the Customer in responding to any complaint, notice, or communication from a Data Subject or a third party relating to the Processing of Personal Data.

Dviz will not disclose Personal Data to any Data Subject or third party without the Customer’s prior written consent, unless required by law.

9. Term and Termination

This Agreement will remain in effect for as long as the Terms of Service are in effect or Dviz retains any Personal Data related to the Terms of Service.

Upon termination of the Terms of Service, Dviz will, at the Customer's direction, securely delete or destroy all Personal Data related to this Agreement in its possession or control, unless retention is required by law.

10. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

Last updated January 2026.

Enterprise Agreement

Last updated: January 2026

Enterprise Agreement

Last updated: January 2026

1. Enterprise Features

Enterprise customers have access to advanced features and capabilities:

Security & Compliance:

  • Advanced security controls and compliance features
  • SOC 2 Type II compliance
  • GDPR and CCPA compliance tools
  • Custom security configurations
  • Audit logs and reporting

Support & Service:

  • Priority support and dedicated account management
  • 24/7 technical support
  • SLA commitments and Managed Services
  • Custom onboarding and training
  • Dedicated success manager

Integration & API:

  • Custom integrations
  • Webhook configurations
  • Custom connector development
  • Advanced workflow capabilities
  • Bulk operations and automation

Collaboration & Management:

  • Team collaboration and project management
  • Advanced user management and permissions
  • Custom branding and white-labeling
  • Advanced analytics and reporting
  • Custom workflow templates

2. Data Residency

Enterprise customers can choose data residency options to comply with regional data protection requirements:

Available Regions:

  • United States: Primary data centers
  • European Union: GDPR-compliant processing
  • Asia-Pacific: Regional data centers
  • Custom: On-premises or hybrid deployments

Data Sovereignty:

  • Data remains within chosen geographic region
  • Local data processing and storage
  • Compliance with regional regulations
  • Custom data handling procedures

3. Custom Terms

Enterprise agreements may include custom terms tailored to your organization:

Pricing & Billing:

  • Volume discounts and custom pricing
  • Flexible billing cycles
  • Multi-year agreements
  • Usage-based pricing models
  • Custom feature pricing

Service Level Agreements:

  • Uptime guarantees (99.9% or higher)
  • Response time commitments
  • Performance benchmarks
  • Escalation procedures
  • Service credits for downtime

Legal & Compliance:

  • Custom data processing agreements
  • Specific compliance requirements
  • Liability limitations
  • Indemnification clauses
  • Governing law and jurisdiction

4. Support and Training

Enterprise customers receive comprehensive support and training:

Dedicated Support:

  • 24/7 technical support
  • Dedicated account manager
  • Priority ticket routing
  • Phone and email support
  • On-site support (where applicable)

Training Programs:

  • Custom onboarding sessions
  • User training workshops
  • Administrator training
  • Best practices guidance
  • Regular check-ins and reviews

Documentation:

  • Custom documentation
  • API guides and examples
  • Integration tutorials
  • Troubleshooting guides
  • Video training materials

5. Security Requirements

Enterprise customers benefit from enhanced security measures:

Access Controls:

  • Single Sign-On (SSO) integration
  • Multi-factor authentication
  • Role-based access control
  • IP whitelisting
  • Session management

Data Protection:

  • End-to-end encryption
  • Data loss prevention
  • Backup and recovery
  • Secure data transmission
  • Regular security audits

Compliance:

  • SOC 2 Type II certification
  • ISO 27001 compliance
  • GDPR compliance tools
  • HIPAA compliance (where applicable)
  • Custom compliance frameworks

6. Integration Capabilities

Enterprise customers have access to advanced integration features:

API Access:

  • Full REST API access
  • Webhook support
  • Custom connector development
  • Rate limiting and throttling
  • API monitoring and analytics

Third-Party Integrations:

  • Pre-built connectors
  • Custom integration development
  • Data synchronization
  • Real-time data processing
  • Error handling and retry logic

7. Custom Development

We offer custom development services for enterprise customers:

Custom Features:

  • Tailored workflow solutions
  • Custom user interfaces
  • Specialized integrations
  • Performance optimizations
  • Scalability enhancements

Professional Services:

  • Implementation consulting
  • Custom development
  • Integration services
  • Migration assistance
  • Ongoing maintenance

8. Contract Terms

Enterprise agreements include:

Duration:

  • Minimum 12-month commitment
  • Auto-renewal options
  • Termination clauses
  • Migration assistance

Payment:

  • Net 30 payment terms
  • Volume discounts
  • Custom billing cycles
  • Multi-year pricing

Service Levels:

  • Uptime guarantees
  • Performance metrics
  • Support response times
  • Escalation procedures

9. Contact Information

For enterprise inquiries:

  • Sales Team: enterprise@sorgi.com
  • Technical Support: enterprise-support@sorgi.com
  • Account Management: accounts@sorgi.com
  • Custom Development: professional-services@sorgi.com

10. Getting Started

To begin your enterprise journey:

  1. Contact Sales: Reach out to our enterprise team
  2. Discovery Call: Discuss your requirements and use cases
  3. Custom Proposal: Receive a tailored proposal and pricing
  4. Pilot Program: Start with a limited pilot implementation
  5. Full Deployment: Scale to organization-wide deployment

Policies-related Questions?

If you have any questions about our terms, privacy policy, or data handling practices, we're here to help.